Quality & Warranty Policy
Quality commitments, warranty terms, and after-sales technical support.
Device Warranty
Manufacturer warranty on medical devices starting from 12 months depending on category and model.
Quality Control
Technical inspection and acceptance checklists before shipping and delivery.
Returns & Replacement
Return and replacement policy for defective products subject to conformity and documentation terms.
Technical Support (SLA)
Committed response times for technical support and calibration under a service-level agreement.
Recall Protocol
Product recall and correction procedures coordinated with suppliers and regulators.
Training & Enablement
Training programs for clinical and technical staff on device operation and maintenance.